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Data Center Support Technician

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RCJ Consulting, LLC


Data Center Support Technician - Must have Active Secret Security Clearance Salary not to exceed $50,000 with full benefits Required:Each L1 Technician is required to pass the internal L1 Data Center Certification test after an intensive two-week training period Preferred:Beginner knowledge of Virtual Center administrationExperience with system monitoring applications (e.g.,NetIQ, AppManager Suite, SolarWinds)Self-driven with the ability to successfully work and promote inclusiveness in small groups Knowledge and Experience Required:Entry level IT service delivery experienceExperience with Microsoft server productsExperience with Remedy incident management systemBasic knowledge of PC and Server HardwareAbility to follow defined standard operating proceduresStrong verbal and written communication skills Position Description: The Level 1 (Tier 1) Data Center Support Technician is responsible for detailed Data Center operational documentation and reporting of events with follow-through until resolution. The Data Center Support Team is responsible for monitoring systems across a multi-platform environment and answering incoming calls, processing alerts and tickets while following through to resolution or escalation. The team must follow operational procedures and guidelines established by management to include some knowledge of the business structure and interdependencies between departmental applications Responsibilities: ? Provide systems availability monitoring and reporting/escalation services? Provide systems diagnostics monitoring and reporting/escalation services? Perform incident capture, verification, diagnostics and escalations? Monitor the Remedy ticket queue and assign tickets according to SOPs? Perform Level I designated first call resolution? Maintain knowledge base documentation? Provide a timely response to customer queries for assistance? Perform routine Data Center environment checks? Perform monthly rack audits of all Data Center devices? Provide escorting/oversight for Vendors working in the Data Center Shifts ? HST/ DC/ Day Shift (Available 1 slot) Wednesday - Friday: 6am - 6.30pm Saturday: 6am - 2.30pm *** Off Sunday - Wednesday*** Thursday - Saturday: 6am - 6.30pm ***Off Sunday - Tuesday*** HST/ DC/ Night Shift (Available 1 slot) Wednesday - Friday: 6pm - 6.30am Saturday: 6pm - 2.30am *** Off Sunday - Wednesday*** Thursday - Saturday: 6pm - 6.30am ***Off Sunday - Tuesday***

Our goals at RCJ Consulting, LLC is to provide a fast and efficient ramp up time on each and every project to ensure that our client's short term needs to meet with zeal.

RCJ Consulting, has twenty years of professional experience with Commercial industries such as areas as Software Development, Hardware Engineering, System Engineering, Network Engineering, Java,. Net, Oracle, Cyber Security, Program Management, Corporate positions such as Chief Financial Officer, Program Managers, Software Architects, System Architects, Mobile Engineers, Team Leads for various technical areas.

Our services are available for virtual, on-site, part time or full-time basis for consulting engagements to include project based work such as Proposal Support for pipelining talent as well as providing pre-screening services to fit various labor categories.

We also provide consulting in the areas of compensation mapping, job description development, benchmarking industry standards, recruitment strategies that will enable our client's to find the best candidate for the position in a timely manner. RCJ monitors current trends in contract recruiting that will assist us in providing the best-recruiting services and solutions for our clients immediate and long term needs.
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